Shipping policy

We ship across the EU, plus the UK, Switzerland, and Norway, with tracking on every order.

 

Delivery time: 7–12 business days to most addresses. We'd rather give you an honest window than promise two days and miss it.

 

Tracking: You'll get a tracking link by email as soon as your order ships.

 

Where we ship: Germany, the EU-26, the United Kingdom, Switzerland, and Norway.

 

Shipping cost: Calculated at checkout before you pay — no surprises.

 

Questions or a late parcel? Email support@lunapawstore.com and a real person will sort it out. Every order is also covered by our 30-Day Fur-Free-or-Refunded guarantee.