The 60-Day Fur-Free-or-Refunded Guarantee
Every LunaPaw order is covered for a full 60 days. If the product doesn't solve the problem it promises, email us and we refund every cent. No forms, no hassle.
What the guarantee promises
Each product makes one specific promise, and the guarantee holds it to it:
- De-Shed Glove and Complete De-Shed Kit — noticeably less fur on your couch, car, and clothes after using it through two months of shedding. If not: refunded.
- 1-Click Magic Comb — visibly less loose hair around your home, with no bristle-picking cleanup. If not: refunded.
- Calm Cloud Bed (60-Day Calm-or-Refunded) — calmer behaviour and deeper sleep after your pet has had 60 nights on it. If not: refunded.
Why 60 days and not 30
Because shedding doesn't run on a two-week schedule. A fair test of a de-shedding tool takes you through real weeks of coat change, guests on the couch, and at least a couple of bath days. Most guarantees expire before the product has had a chance to prove anything. Ours is built around how long the problem actually takes to test.
How to claim it
- Email support@lunapawstore.com from the address you ordered with, any time within 60 days of delivery.
- Tell us it didn't work for your home. One sentence is enough — we may ask what went wrong, only because it helps us improve.
- We refund the full purchase price. That's it.
The plain-language fine print
- The 60 days start when your order is delivered, not when you order.
- It covers every product and every bundle, on every order.
- There are no restocking fees and no forms.
- Used products are fine — the whole point is that you actually tried it.
Questions before you order? See the FAQ or write to support@lunapawstore.com.
Less fur on the couch. More couch on the couch.